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JFlemingFBCZ
JFlemingFBCZ
Inspiring
February 3, 2016
Answered

Suddenly CS6 Master Collection becomes a Trial?

  • February 3, 2016
  • 2 replies
  • 2008 views

I've been using CS6 for several years - installed it from discs and today I am suddenly getting this screen

Can anyone help me figure this out?

I try to register with the serial number we got at time of purchase (purchased for a non-profit company from CDW.com in 2013) but the system keeps telling me that the serial number I have isn't recognized.

This topic has been closed for replies.
Correct answer ssprengel

Wait - I'm wrong - it took it that time. Do you know why it reverted to a trial version in the first place? Illustrator has been crashing often too. Should I re-install it all?


It's hard to say other than the licensing information is stored on your computer and maybe something happened to it.  If you search for [CS6 reverts to trial mode] you can find an Adobe help page that has a couple "solutions" about what to do although it doesn't say why it happened:  Adobe Creative Suite 6 applications unexpectedly revert to trial mode

2 replies

B
bluescarecrow
Participant
May 9, 2022

Years ago I purchased the CS6 Suite outright; and Adobe validated it. A year later Adobe revoked my license. 

 

[abuse removed by moderator]

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
May 11, 2022
quote

Years ago I purchased the CS6 Suite outright; and Adobe validated it. A year later Adobe revoked my license.

 

This is unfortunately common if you didn't buy from a trusted/reputable source... Scammers buy term-based licenses (i.e., valid for the short term, like one year) and sell them to unsuspecting people as "permanent" – but then those licenses later expire. By then, the scammer is long gone with your money.

 

Why Never to Buy Adobe Software on eBay, Craigslist or Amazon Mkt

 

ssprengel
ssprengel
Inspiring
February 3, 2016

You should be able to just click the License this software button and re-entering your serial numbers, right?

JFlemingFBCZ
JFlemingFBCZAuthor
Inspiring
February 3, 2016

Yeah, but it won't recognize the serial number I have

JFlemingFBCZ
JFlemingFBCZAuthor
Inspiring
February 3, 2016

Wait - I'm wrong - it took it that time. Do you know why it reverted to a trial version in the first place? Illustrator has been crashing often too. Should I re-install it all?

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