Participant

Answered

Suddenly my subscription is gone.

Forum|Forum|5 years ago
December 1, 2020
6 replies
1887 views

I activated a one Year Subscription via Product Key. It worked and said that I can use CC until October 2021. Now I try to open Photoshop and it says I have no Subscription.

Afterwards I login into my Adobe account on Chrome and see, that I dont have ANY Subscription anymore. There is none in my billing history or any trace of any subscription anywhere.

I cant contact the Hotline because i dont have a subscription anymore ._. HELP

This topic has been closed for replies.

Correct answer Just Shoot Me

To both @Kayziel and @Reffean5EF9

If you did not buy the subscription from Adobe Directly or from an Verified Authorized Adobe Reseller and you did not pay somewhere around the Full Cost, maybe a slight discount, of the 1 year subscription price (You got it Dirt Cheap) then what you bought was Counterfeit and has now been Deactivated for that reason.

You will need to actually BUY a real siubscription to continue using the Adobe software.

Jeffrey_A_Wright

Community Manager

Kayziel, sorry you are unable to open Photoshop, but there are no active memberships under the e-mail address you used to post to this public discussion forum. Please make sure to log in under the account that has an active membership. If you continue to encounter problems, then see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for additional solutions that can allow you to use Photoshop with an active subscription.

If you need help locating the account with an active membership or have billing questions about the previously canceled membership, then click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a private chat session with a member of our support team.

T

Trey5F85

Participant

i have the same probelm but i bought it off the adobe creative cloud platform so im confused on why this is even happening

Peru Bob

Community Expert

Go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Just Shoot MeCorrect answer

Legend

To both @Kayziel and @Reffean5EF9

If you did not buy the subscription from Adobe Directly or from an Verified Authorized Adobe Reseller and you did not pay somewhere around the Full Cost, maybe a slight discount, of the 1 year subscription price (You got it Dirt Cheap) then what you bought was Counterfeit and has now been Deactivated for that reason.

You will need to actually BUY a real siubscription to continue using the Adobe software.

D

DeanUtian

Community Expert

You could still try talking to someone at Adobe through the online chat as below:
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to get connected with an actual person.

R

Reffean5EF9

Participant

i have the same problem 😕😕

T

Test Screen Name

Legend

Please answer the same important questions, Reffean. "Where did you buy the product key, and may I ask what it cost? Is it All Apps, or just the Photography Plan [or something else]?"

T

Test Screen Name

Legend

Where did you buy the product key, and may I ask what it cost? Is it All Apps, or just the Photography Plan?

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