Hi, As part of the verification of edu entitlement, I have lodged "support cases" - problem is, after viewing the screen showing all cases, if I try and select an individual case, the website responds with "Error while loading case".
Has anybody else seen this behaviour?
Thanks.
Hi,
Yes, I see you are right, you were transferred to the Enterprise forums. It sounds like you have had a frustrating support experience. If you don't hear back from your open cases please let me know and I'll see what I can do to chase them up.
Thanks Alister, and anybody else who may have been involved in the background. Although not 100%, the problem seems pretty much resolved.
It took some time, but we managed in the end to get our product licensed. Yes, you could say it was frustrating, surprising for sure (in total, over 7 hours on CHAT, for starters). I think next time I'll forgo the digital download, just drive to the shops!!
Cheers,
Danny
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