Supposedly Paid Failed- now they want to change me more

Question

Hello,

I am a student, I have a contract for 1 year (started 6 months ago)!!!, And today Adobe team sent me an email saying that my credit card has failed (never have a problem with it) and, Oh surprise, when I want to change the credit card my plan is canceled... So I tried to upgrade it or renew my membership and I have to pay 7 times more than before per month! This is ridiculous!

So, what is the deal?, You can´t cancel my membership but you simulate my card has a problem, I can´t do anything more than changing my plan to a 7 times more plan?, This is really a scam!

I hope Adobe Creative Cloud team solves my problem because this is really not a serious move, this is really a shame.

AxelMatt · Answer

This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with payment problems. Please click the link below to contact Adobe staff to help.

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