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Participant
February 25, 2025
Question

Suppsed Invalid Serial Number

  • February 25, 2025
  • 3 replies
  • 494 views

Purchase Premier Elements 24 half a year ago.  When I tried to use the program recently I was required to sign on to my account, then asked for a serial number.  I provided the one from the "Your products" page (yes I double checked the number)  but was told it was invalid.  Tried reloading the product and was againg told the number was invalid.  Could not find a customer service number, so what am I to do?

3 replies

Nancy OShea
Community Expert
Community Expert
February 25, 2025

Which operating system and version?

 

Nancy O'Shea— Product User & Community Expert
Participant
February 25, 2025

kglad
Community Expert
Community Expert
February 25, 2025

can you copy and paste into a reply here the error message (making sure no serial number is revealed).

Participant
February 25, 2025
Sure
kglad
Community Expert
Community Expert
February 25, 2025

an invalid serial number you either made an error when entering the number OR you have the wrong installer.  details:

 

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

 

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual). and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite.

 

you must use the (correct) suite's installation file (and you can choose to only install one program from the suite). here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

 

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