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Correct answer Rashmi27002770wxve

Hi there,

 

We are sorry to hear that you are facing issues with using the subscription however, we have checked your account and we see that you do not have any active subscription under the email address associated with the community.

Please check if you may have signed up with Adobe using an alternate email address

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support for any further help via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
April 10, 2023

Jerónimo, sorry you cannot access the plan you are paying for. What Adobe software or subscription are you trying to utilize? I don't see any active memberships under the e-mail address you used to post to this public discussion forum.

    J
    Jerónimo29307209p4fvAuthor
    Participant
    April 11, 2023

    Ese es el problema, me suscribí al plan de 25€ pero no me sale activo en la cuenta pero si pago el dinero mensual

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 11, 2023

    did you check your account?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 8, 2023

    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

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