Switching plan from Adobe CC Membership to Adobe Photography Plan.

Question

Hello,I had a one year monthly plan for Creative Cloud membership (at £45.73 monthly) that started in January 2016, then renewed in January 2017. Today, I switched over the plan to the Photography plan at £9.98 per month.The plan has been switched over successfully and I've been charged for the new plan - will the monthly payments here on be at the new price of £9.98 per month? And, I am curious if there will be a cancellation or any fee applied to my account for switching from the Creative Cloud membership to the cheaper Creative Cloud Photography plan? Many thanks,Paul

Ned Murphy · Accepted Answer

You should check to make sure you didn't just add a new subscription along with the existing one. Normally there is a penalty of 1/2 the remaining cost for an annual subscription when you cancel early. Contact support to make sure where you stand.

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

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Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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