Syncing interferes with Wifi and Internet

Forum|Forum|4 years ago
September 25, 2021
1 reply
179 views

When Adobe CC Sync is working, I didn't get connection to the internet. Wifi connection is established and working but with no internet connection.

When pausing Sync, internet connection is working.

Do you have similiar interferences? I am working on macOS Big Sur with German T-Mobile (Speedport). I have the same issue in another T-Mobile Wifi and with another Macbook. On every Mac is running Adobe CC.

This topic has been closed for replies.

kglad

Community Expert

does cc sync work?

by no interent connection you mean you are unable to open any web page (including google.com) in any browser?

D

default3lp90guy5lr0Author

Participant

Yes, you’re right. sync work but no other web page can be opened.
Web pages can only be opend after approx. 5 minutes after pausing CC sync.

kglad

Community Expert

i don't know what would cause that other than a narrow internet pipeline and you sync'g files using all your bandwidth. but, in case, that's not the issue

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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