Skip to main content
Y
YuKa3870294862gq
Participant
July 19, 2024
Question

System requirements are not met, can you tell me which?

  • July 19, 2024
  • 3 replies
  • 419 views

Hey guys Adobe is telling me that for downloading InDesign I would need to update my system, I checked the list and i dont see it can you help me?
My specs are the following:
Processor: AMD-8350 4.0 GHz
System: Windows 10 Pro 22H2 (64Bit)
RAM: 16 GB
Memory: About 1.4 TB free Memory
Screen: 1920x1080
I also have a very stable internet connection at around 45 Mbits/s

This topic has been closed for replies.

3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 19, 2024

also, your computer meets specs, but update your cc desktop app.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 19, 2024

Thanks for your question, YuKa. The complete system requirements for InDesign's most recent release can be found at https://adobe.ly/46jGBAT. Have you applied any available updates for Windows 10? Are there any hardware reasons why the computer cannot run Windows 11? If all updates have been applied then please verify compatibility mode is not turned on. For more information, see https://adobe.ly/46e3G86. ^JW

Y
YuKa3870294862gqAuthor
Participant
July 19, 2024

Hey thanks for the answer, I have already seen the requirements thats why im confused. I have applied every  optional and non-optional update available for Windows 10, expect a security update from January which always cancels itself. Also from the hardware aspect, it would be possible for me to install Windows 11 but as of now I dont see reason in it as every programm works on both and according to InDesign it should also work on Windows 10. Compatibility mode is not turned on.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 19, 2024

A missing security update could be the cause, YuKa. I recommend resolving the error with the Windows 10 update if you have verified that compatibility mode is not causing the installer or the CC Desktop app to misreport the operating system. ^JW

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
July 19, 2024

See here:

https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices