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marijar42695159
marijar42695159
Participant
September 25, 2017
Answered

Taking money even after the subscription has ended

  • September 25, 2017
  • 3 replies
  • 274 views

My Illustrator 1 year subscription has ended 1 month ago, but you are still taking money from me. What can I do to make this stop?

This topic has been closed for replies.
Correct answer kglad

Manage your Creative Cloud membership

if that doesn't help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

3 replies

B
Best5CD0
Participant
August 27, 2021

I know how you fill o ended my 7 day trial and Adobe is still taking money frome me now Adobe if you see this I want my money back or not will be taking this to court because you shouldn't be taking money when i ended the trial 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
August 27, 2021

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
September 25, 2017

Moving to Adobe Creative Cloud​

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 25, 2017

Manage your Creative Cloud membership

if that doesn't help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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