Skip to main content
marilynw14313192
marilynw14313192
Participant
November 28, 2018
Answered

Téléchargement- renvoi vers mauvaise adresse mail

  • November 28, 2018
  • 1 reply
  • 292 views

Bonjour,

Je rencontre un problème pour le téléchargement de lightroom (je viens de souscrire un abonnement).

Lors du téléchargement, le site demande une confirmation de l'adresse mail or, il renvoie vers une ancienne adresse qui m'avait servi pour tester la version d'essai. Je précise que dans mon compte mon adresse actuelle est bien renseignée et l'ancienne apparait nulle part. Évidemment, je ne me souviens plus du mot de pass pour me connecter à cette ancienne adresse.

Que puis-je faire?

This topic has been closed for replies.
Correct answer Bani Verma

Hi Marilynw14313192,

As you have mentioned you are unable to download and install Lightroom CC app.

Are you following the procedure listed in the following help document to resolve this issue: Learn how to download your Adobe Creative Cloud apps?

Could you please confirm if you are getting this message to confirm email address on your CC desktop app or is it on the website?

If it is on the website, then I would recommend you to reset the browser and delete the cache so that it lets you log in with the new email address.

However, if it is the desktop app that is giving you trouble then please follow the steps given under 'Solution 2' in the following help document to resolve this issue: Resolve installation failure | Adobe Creative Cloud desktop application.

Let us know if this helps.

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
November 28, 2018

Hi Marilynw14313192,

As you have mentioned you are unable to download and install Lightroom CC app.

Are you following the procedure listed in the following help document to resolve this issue: Learn how to download your Adobe Creative Cloud apps?

Could you please confirm if you are getting this message to confirm email address on your CC desktop app or is it on the website?

If it is on the website, then I would recommend you to reset the browser and delete the cache so that it lets you log in with the new email address.

However, if it is the desktop app that is giving you trouble then please follow the steps given under 'Solution 2' in the following help document to resolve this issue: Resolve installation failure | Adobe Creative Cloud desktop application.

Let us know if this helps.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices