Skip to main content
Participant
January 8, 2020
Answered

Tengo un cobro duplicado en mi tarjeta

  • January 8, 2020
  • 2 replies
  • 674 views

Hola, soy nueva aquí, acabo de comprar mi primer plan y se supone que se cobraría solo el valor mensual pero fue duplicado, se regulizará o qué debo hacer?

This topic has been closed for replies.
Correct answer John T Smith

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

2 replies

Nancy OShea
Community Expert
Community Expert
April 15, 2020

Use a different web device that supports cookies and does not have script blockers.

Please log-in to your PAID account below with your ID and password.  Ensure your order is what you think it should be.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

===========
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 8, 2020

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

Participant
April 15, 2020

Ojo que nadie contesta, no hay numero de telefono, tampoco un correo electronico.

Como se solucionan los cobros?