Participating Frequently

Question

Tentar novamente

Forum|Forum|3 years ago
August 2, 2022
3 replies
553 views

Boa tarde a todos.

Estou tentando instalar os aplicativos por meio do app da cloud, no entanto, estou obtendo a informação de "Tentar novamente".

Já desativei o firewall do norton e mesmo assim a mensagem continua. Alguem tem uma solução para a questão.

Obrigado

Installation

This topic has been closed for replies.

Peru Bob

Community Expert

Try using the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

E

Eduardo Ribeiro81Author

Participating Frequently

Vou tentar aqui.

Log antigos AdobeLogs_20220802_100919_580-win-GS.zxp

Jeffrey_A_Wright

Community Manager

Eduardo, I am sorry but this is a public discussion forum, and the file attachment for the log files is unsupported. If you would like assistance with locating the error in the log file, then download and run the CC Log Collector Tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Once the log files are uploaded you can then begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen and a member of our support team will assist you.

If you would like help with interpreting any error messages that you discover then please do post them to this public discussion forum. It will help others who may encounter similar errors in the future, Eduardo.

Peru Bob

Community Expert

Does your computer meet the minimum requirements for the applications?

https://helpx.adobe.com/creative-cloud/system-requirements.html

Is there enough free space on your hard drive(s)?

E

Eduardo Ribeiro81Author

Participating Frequently

Sim. Tenho espaço e o computador tem as recomendações.

Por algum motivo, dá falha na instalação.

Já removi o Creative Cloud e instalei novamente e mesmo assim o erro permanece.

Dá erro 304

Jeffrey_A_Wright

Community Manager

Eduadro, Error 304 occurs because the installer is no longer functional - https://helpx.adobe.com/ca/creative-cloud/kb/troubleshoot-download-install-logs.html#error304

Please make sure you are following the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to begin the download and installation process.

If you continue encountering errors, can you give us a bit more information, Eduadro? What operating system are you attempting to install the Creative Cloud application on? What other software and versions did you recently install on the computer?

Jeffrey_A_Wright

Community Manager

Eduardo, sorry you cannot utilize your recently purchased Creative Cloud membership. Common solutions to resolve this condition can be found at https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html if you have already checked the settings for the installed security software, then make sure to remove any entries that might be Adobe-related from the host files.

If the computer continues to encounter problems reaching our servers, Eduardo, then see https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html for additional solutions to resolve the connection error. Once the computer can contact our servers successfully, then the software will exit trial mode.

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