Terminating the subscription plan

Question

I tried free trail creative cloud before like one month ago and I didn't tend to use it after few days of installation of the free trial. However, I didn't realize I have to cancel it by myself.

It didn't even notify me at the end of the free trial and I would be automatically subscribed to the plan.

Yesterday I checked my credit card account and I found that I had to pay for this subscription each month for even A YEAR! I didn't tend to use but it just charged me before any notification. I just want to terminate it but I have to pay a termination fee.

What can I do? The customer service is down today (maybe because of the holiday) but the credit card payment is due tomorrow.

AxelMatt · Answer

Please take a look here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

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