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Let me move this to the Get Started forum for you, which is a more appropriate location.

The Community Help forum is for help in using the Adobe Support Community forums, not for help with specific programs. 

The following article provides information on how to cancel plans and subscriptions: 

https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

You can also try talking to customer support. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.