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Participant
February 22, 2020
Question

Terrible chat support, 3 hours for nothing, no support for two days.

  • February 22, 2020
  • 2 replies
  • 626 views

Paid for creative cloud. Premiere pro won't load.

Contact chat. Told to reinstall. Reinstall sticks halfway.

Given a three hour runaround by chat support.

Refuse to give me a complaint email address.

Refuse to connect to a supervisor

No actual support at all, just nonsense.

Lost all afternoon, and tomorow, can't speak to anyone until monday.

Am now looking at non Adobe options.

Really poor.

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2 replies

Nancy OShea
Community Expert
Community Expert
February 22, 2020

That doesn't sound right. What is your Adobe Case number?  I will ask a senior Adobe staff member to look into this matter.   If you don't know your case number, log-in to your Adobe account below and scroll down to View Support History.

https://account.adobe.com/plans

 

======================

Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer.  It's a scam, run away!

 

3 Easy Ways to Identify Genuine Adobe Staff

https://tinyurl.com/10791730

 

Nancy O'Shea— Product User & Community Expert
m100011Author
Participant
February 24, 2020

win10 64bit. Adobe claiming they can't call as don't have my number. Outright lies as number is on the account. Case number ADB-11528580-B8Z9

Jeffrey_A_Wright
Legend
February 24, 2020

m100011, I am sorry that you have been encountering so many problems using the Creative Cloud for Education membership that you purchased.

 

I am showing that you had your first successful activation request today, m100011, are you still facing problems using the membership?  If so, you can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update support case ADB-11528580-B8Z9.

Participating Frequently
February 22, 2020

Hello, 

 

I will try to assist you here. Before proceeding further, Please share your system specification. If you are getting any error , please share the details here. 

 

Thanks