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Participant
December 20, 2014
Question

Testing out a trial setup before buying, No products seem to want to start.

  • December 20, 2014
  • 1 reply
  • 171 views

Trying both premier pro and after effects, both crash on load. Later on I'll run trials of a few other porgrams and see if they crash.

I've got a win7 machine with an I7, 8gb ram, and a NVidia GForce 760. Made sure to go through and update all drivers as per usual when installing new software. Restarted the computer after all my driver updates, and after dling and installing adobe.

Premiere Pro errors out with this

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    Adobe Premiere Pro.exe

  Application Version:    8.2.0.65

  Application Timestamp:    5486db4a

  Fault Module Name:    ImageRenderer.dll

  Fault Module Version:    8.2.0.65

  Fault Module Timestamp:    5486b5ee

  Exception Code:    c000001d

  Exception Offset:    00000000001f5342

  OS Version:    6.1.7600.2.0.0.256.1

  Locale ID:    1033

  Additional Information 1:    0b2d

  Additional Information 2:    0b2df4702c3fc6489bf922fb8e966350

  Additional Information 3:    3e3d

  Additional Information 4:    3e3dc964c555afa850b3ab3b520ac7e3

AfterEffects on the other hand crashes out with a box that says

"After Effects error: Crash in progress. Last logged message was: <6756><GPUManager> <2> Sniffer Result Code: 3"

If anyone has any advice about these things it would be appreciated.

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Legend
December 22, 2014

Linkxsc did you receive any error messages during the installation process?  I would recommend checking the installation logs for errors.  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.

LinkxscAuthor
Participant
December 23, 2014

Didn't find any errors in any of the logs, and I don't recall any errors during the install. But I went for a reinstall anyways, and aftereffects seems to be working, PP is still downloading. So it's probably just some little install issue.