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Chounder
Participating Frequently
February 28, 2023
Question

Thank You

  • February 28, 2023
  • 2 replies
  • 3437 views

It's been many years since I left Graphic Design and jumped to the field of Critical-Care Nursing, but I still occasionally bust out my old Illustrator files and draw...

 

Just wanted to THANK Adobe for honoring my original CS4 purchase and assisting me with installing legacy software onto a new Mac. Your customer support and resolution for installation problems was top notch. I don't feel people say thank you enough when things go right - THANK YOU AGAIN Adobe.

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    2 replies

    kglad
    Community Expert
    Community Expert
    March 1, 2023

    are you sure that's cs4?

     

    if so, usage will end after the 30 day trial period.

    Chounder
    ChounderAuthor
    Participating Frequently
    March 1, 2023

    Adobe upgraded me to CS6 Master Collection 

    Nancy OShea
    Community Expert
    Community Expert
    March 1, 2023

    [Moved from The Lounge to Download & Install.]

     

    AFAIK, pre-CS5 software cannot be activated on another machine.  The aged-out activation servers were scrapped several years ago.  When the trial ends, the software quits working.

     

    This is from the official Adobe website:

    https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

    CS2, CS3, CS4, or Acrobat 7, 8, 9, Acrobat X, Acrobat XI, AND 3D

    Our aging activation servers for earlier versions of Acrobat and Creative Suite (CS) applications had to be retired. You won't be able to activate these apps, as these activation servers are no longer available.

     

    =============
    Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
    =============
    3 Easy Ways to Identify Genuine Adobe Staff
    https://tinyurl.com/10791730

     

    Nancy O'Shea— Product User & Community Expert
    Chounder
    ChounderAuthor
    Participating Frequently
    March 1, 2023

    My software email was from Adobe support. Adobe upgraded me the CS6 Master Suite (from my original CS4 purchase.). My serial number and account match my online product registration. 

    kglad
    Community Expert
    Community Expert
    March 1, 2023

    wow, that's amazing, if true, and i can't think of any reason it would be a scammer and not adobe.

     

    but be wary if there are future contacts. ie, don't give any financial info.