Thank you for your help. :) Failed installation error msgs. Should I remove and reinstall? Photoshop CC

Forum|Forum|11 years ago
May 18, 2015
1 reply
215 views

First off thank you Adobe for you amazing software! While trying to install photoshop cc, I was getting the message that the installation failed. It would get to about 80%, and then the error message would come up. When I restarted my computer, Photoshop CC was installed, and from what I can tell at a quick glance seems to be functional. Should I remove the software and try reinstalling? I don't want to miss out on all the program's capabilities due to possible incomplete installation. Thank you!!

Creative Cloud

This topic has been closed for replies.

Mylenium

Legend

Nobody can tell you anything without proper system info or other technical details.

Mylenium

B

BKDuchesneAuthor

Participant

I'm running windows 8.1.

When the install failed, I looked for an error msg number, but I didn't see one. When I clicked for more information, there were 2 errors. One had to do with a windows component. I'm not sure what the other item was. I was going to try reinstalling, but when I restarted my computer and opened the cc desktop app it seemed to be fine.

I can poste the system info if that helps.

B

BKDuchesneAuthor

Participant

Adobe Photoshop Version: 2014.2.2 20141204.r.310 2014/12/04:23:59:59 CL 994532 x64
Operating System: Windows 8.1 64-bit
Version: 6.3
System architecture: Intel CPU Family:6, Model:7, Stepping:8 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 2
Processor speed: 2167 MHz
Built-in memory: 3983 MB
Free memory: 2199 MB
Memory available to Photoshop: 3274 MB
Memory used by Photoshop: 70 %
3D Multitone Printing: Disabled.
Windows 2x UI: Disabled.
Highbeam: Enabled.
Image tile size: 128K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1360
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=2055
glgpu[0].GLName="Intel(R) HD Graphics"
glgpu[0].GLVendor="Intel"
glgpu[0].GLVendorID=32902
glgpu[0].GLDriverVersion="10.18.10.3355"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Intel(R) HD Graphics"
glgpu[0].GLRendererID=3889
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32"
glgpu[0].GLDriverDate="20131118000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 10.18.10.3355"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[96]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
clgpu[0].CLPlatformVersion="1.2 "
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].CLMemoryMB=1752
clgpu[0].CLName="Intel(R) HD Graphics"
clgpu[0].CLVendor="Intel(R) Corporation"
clgpu[0].CLVendorID=32902
clgpu[0].CLDriverVersion="10.18.10.3355"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=4.97323e+009
clgpu[0].CLCompute=21.8655
License Type: Subscription
Serial number: 91190018327618092216
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
Temporary file path: C:\Users\Raphael\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 186.3G, 142.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112
   ACE.dll   ACE 2014/08/12-23:42:09   79.557478   79.557478
   adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850
   AdbePM.dll   PatchMatch 2014/09/07-21:07:38   79.558079   79.558079
   AdobeLinguistic.dll   Adobe Linguisitc Library   8.0.0
   AdobeOwl.dll   Adobe Owl   5.2.4
   AdobePDFL.dll   PDFL 2014/08/18-15:13:12   79.512424   79.512424
   AdobePIP.dll   Adobe Product Improvement Program   7.2.1.3399
   AdobeXMP.dll   Adobe XMP Core 2014/08/20-09:53:02   79.156797   79.156797
   AdobeXMPFiles.dll   Adobe XMP Files 2014/08/20-09:53:02   79.156797   79.156797
   AdobeXMPScript.dll   Adobe XMP Script 2014/08/20-09:53:02   79.156797   79.156797
   adobe_caps.dll   Adobe CAPS   8,0,0,13
   AGM.dll   AGM 2014/08/12-23:42:09   79.557478   79.557478
   ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31
   amtlib.dll   AMTLib (64 Bit)   8.0.0.122212002 BuildVersion: 8.0; BuildDate: Wed Jul 30 2014 15:59:34)   1.000000
   ARE.dll   ARE 2014/08/12-23:42:09   79.557478   79.557478
   AXE8SharedExpat.dll   AXE8SharedExpat 2013/12/20-21:40:29   79.551013   79.551013
   AXEDOMCore.dll   AXEDOMCore 2013/12/20-21:40:29   79.551013   79.551013
   Bib.dll   BIB 2014/08/12-23:42:09   79.557478   79.557478
   BIBUtils.dll   BIBUtils 2014/08/12-23:42:09   79.557478   79.557478
   boost_date_time.dll   photoshopdva   8.0.0
   boost_signals.dll   photoshopdva   8.0.0
   boost_system.dll   photoshopdva   8.0.0
   boost_threads.dll   photoshopdva   8.0.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CIT.dll   Adobe CIT   2.2.6.32411   2.2.6.32411
   CITThreading.dll   Adobe CITThreading   2.2.6.32411   2.2.6.32411
   CoolType.dll   CoolType 2014/08/12-23:42:09   79.557478   79.557478
   dvaaudiodevice.dll   photoshopdva   8.0.0
   dvacore.dll   photoshopdva   8.0.0
   dvamarshal.dll   photoshopdva   8.0.0
   dvamediatypes.dll   photoshopdva   8.0.0
   dvametadata.dll   photoshopdva   8.0.0
   dvametadataapi.dll   photoshopdva   8.0.0
   dvametadataui.dll   photoshopdva   8.0.0
   dvaplayer.dll   photoshopdva   8.0.0
   dvatransport.dll   photoshopdva   8.0.0
   dvaui.dll   photoshopdva   8.0.0
   dvaunittesting.dll   photoshopdva   8.0.0
   dynamiclink.dll   photoshopdva   8.0.0
   ExtendScript.dll   ExtendScript 2014/01/21-23:58:55   79.551519   79.551519
   icucnv40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090
   icudt40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090
   igestep30.dll   IGES Reader   9.3.0.113
   imslib.dll   IMSLib DLL   7.0.0.154
   JP2KLib.dll   JP2KLib 2014/06/28-00:28:27   79.254012   79.254012
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   LogSession.dll   LogSession   7.2.1.3399
   mediacoreif.dll   photoshopdva   8.0.0
   MPS.dll   MPS 2014/08/18-23:43:19   79.557676   79.557676
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CC 2014   15.2.2
   Plugin.dll   Adobe Photoshop CC 2014   15.2.2
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   5.0.0
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   5.2.0.54
   PSArt.dll   Adobe Photoshop CC 2014   15.2.2
   PSViews.dll   Adobe Photoshop CC 2014   15.2.2
   SCCore.dll   ScCore 2014/01/21-23:58:55   79.551519   79.551519
   ScriptUIFlex.dll   ScriptUIFlex 2014/01/20-22:42:05   79.550992   79.550992
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114
   TfFontMgr.dll   FontMgr   9.3.0.113
   TfKernel.dll   Kernel   9.3.0.113
   TFKGEOM.dll   Kernel Geom   9.3.0.113
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113
   updaternotifications.dll   Adobe Updater Notifications Library   8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.14
   VulcanControl.dll   Vulcan Application Control Library   5.0.0.82
   VulcanMessage5.dll   Vulcan Message Library   5.0.0.82
   WRServices.dll   WRServices Fri Mar 07 2014 15:33:10   Build 0.20204   0.20204
   wu3d.dll   U3D Writer   9.3.0.113

Required plug-ins:

   3D Studio 15.2.2 (2014.2.2 x001 x003)
   Accented Edges 15.2.2
   Adaptive Wide Angle 15.2.2
   Angled Strokes 15.2.2
   Average 15.2.2 (2014.2.2 x001 x003)
   Bas Relief 15.2.2
   BMP 15.2.2
   Camera Raw 9.0
   Camera Raw Filter 9.0
   Chalk & Charcoal 15.2.2
   Charcoal 15.2.2
   Chrome 15.2.2
   Cineon 15.2.2 (2014.2.2 x001 x003)
   Clouds 15.2.2 (2014.2.2 x001 x003)
   Collada 15.2.2 (2014.2.2 x001 x003)
   Color Halftone 15.2.2
   Colored Pencil 15.2.2
   CompuServe GIF 15.2.2
   Conté Crayon 15.2.2
   Craquelure 15.2.2
   Crop and Straighten Photos 15.2.2 (2014.2.2 x001 x003)
   Crop and Straighten Photos Filter 15.2.2
   Crosshatch 15.2.2
   Crystallize 15.2.2
   Cutout 15.2.2
   Dark Strokes 15.2.2
   De-Interlace 15.2.2
   Dicom 15.2.2
   Difference Clouds 15.2.2 (2014.2.2 x001 x003)
   Diffuse Glow 15.2.2
   Displace 15.2.2
   Dry Brush 15.2.2
   Eazel Acquire 15.2.2 (2014.2.2 x001 x003)
   Embed Watermark 4.0
   Entropy 15.2.2 (2014.2.2 x001 x003)
   Export Color Lookup Tables NO VERSION
   Extrude 15.2.2
   FastCore Routines 15.2.2 (2014.2.2 x001 x003)
   Fibers 15.2.2
   Film Grain 15.2.2
   Filter Gallery 15.2.2
   Flash 3D 15.2.2 (2014.2.2 x001 x003)
   Fresco 15.2.2
   Glass 15.2.2
   Glowing Edges 15.2.2
   Google Earth 4 15.2.2 (2014.2.2 x001 x003)
   Grain 15.2.2
   Graphic Pen 15.2.2
   Halftone Pattern 15.2.2
   HDRMergeUI 15.2.2
   HSB/HSL 15.2.2
   IFF Format 15.2.2
   IGES 15.2.2 (2014.2.2 x001 x003)
   Ink Outlines 15.2.2
   JPEG 2000 15.2.2
   Kurtosis 15.2.2 (2014.2.2 x001 x003)
   Lens Blur 15.2.2
   Lens Correction 15.2.2
   Lens Flare 15.2.2
   Liquify 15.2.2
   Matlab Operation 15.2.2 (2014.2.2 x001 x003)
   Maximum 15.2.2 (2014.2.2 x001 x003)
   Mean 15.2.2 (2014.2.2 x001 x003)
   Measurement Core 15.2.2 (2014.2.2 x001 x003)
   Median 15.2.2 (2014.2.2 x001 x003)
   Mezzotint 15.2.2
   Minimum 15.2.2 (2014.2.2 x001 x003)
   MMXCore Routines 15.2.2 (2014.2.2 x001 x003)
   Mosaic Tiles 15.2.2
   Multiprocessor Support 15.2.2 (2014.2.2 x001 x003)
   Neon Glow 15.2.2
   Note Paper 15.2.2
   NTSC Colors 15.2.2 (2014.2.2 x001 x003)
   Ocean Ripple 15.2.2
   OpenEXR 15.2.2
   Paint Daubs 15.2.2
   Palette Knife 15.2.2
   Patchwork 15.2.2
   Paths to Illustrator 15.2.2
   PCX 15.2.2 (2014.2.2 x001 x003)
   Photocopy 15.2.2
   Photoshop 3D Engine 15.2.2 (2014.2.2 x001 x003)
   Photoshop Touch 14.0
   Picture Package Filter 15.2.2 (2014.2.2 x001 x003)
   Pinch 15.2.2
   Pixar 15.2.2 (2014.2.2 x001 x003)
   Plaster 15.2.2
   Plastic Wrap 15.2.2
   PLY 15.2.2 (2014.2.2 x001 x003)
   PNG 15.2.2
   Pointillize 15.2.2
   Polar Coordinates 15.2.2
   Portable Bit Map 15.2.2 (2014.2.2 x001 x003)
   Poster Edges 15.2.2
   PRC 15.2.2 (2014.2.2 x001 x003)
   Radial Blur 15.2.2
   Radiance 15.2.2 (2014.2.2 x001 x003)
   Range 15.2.2 (2014.2.2 x001 x003)
   Read Watermark 4.0
   Render Color Lookup Grid NO VERSION
   Reticulation 15.2.2
   Ripple 15.2.2
   Rough Pastels 15.2.2
   Save for Web 15.2.2
   ScriptingSupport 15.2.2
   Shake Reduction 15.2.2
   Shear 15.2.2
   Skewness 15.2.2 (2014.2.2 x001 x003)
   Smart Blur 15.2.2
   Smudge Stick 15.2.2
   Solarize 15.2.2 (2014.2.2 x001 x003)
   Spatter 15.2.2
   Spherize 15.2.2
   Sponge 15.2.2
   Sprayed Strokes 15.2.2
   Stained Glass 15.2.2
   Stamp 15.2.2
   Standard Deviation 15.2.2 (2014.2.2 x001 x003)
   STL 15.2.2 (2014.2.2 x001 x003)
   Sumi-e 15.2.2
   Summation 15.2.2 (2014.2.2 x001 x003)
   Targa 15.2.2
   Texturizer 15.2.2
   Tiles 15.2.2
   Torn Edges 15.2.2
   Twirl 15.2.2
   U3D 15.2.2 (2014.2.2 x001 x003)
   Underpainting 15.2.2
   Vanishing Point 15.2.2
   Variance 15.2.2 (2014.2.2 x001 x003)
   Virtual Reality Modeling Language | VRML 15.2.2 (2014.2.2 x001 x003)
   Water Paper 15.2.2
   Watercolor 15.2.2
   Wave 15.2.2
   Wavefront|OBJ 15.2.2 (2014.2.2 x001 x003)
   WIA Support 15.2.2 (2014.2.2 x001 x003)
   Wind 15.2.2
   Wireless Bitmap 15.2.2 (2014.2.2 x001 x003)
   ZigZag 15.2.2

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Libraries
Adobe Color Themes
Installed TWAIN devices: NONE

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