The Adobe Application Manager prompts me to restart the download

Forum|Forum|13 years ago
January 29, 2013
1 reply
2716 views

Photoshop took 6 hours on my internet connection which is horribly slow. The problem is that if you have any trouble at all with the installation (like a file open you need to close) it RESTARTS THE DOWNLOAD. Can't you just save the files on my disk? Do you really have to start downloading all over again? (A pause button would also be nice).

Creative Cloud

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Jeffrey_A_Wright

Legend

Judy3turn can you please provide some more details regarding what file you downloaded which caused you to restart the download?

J

judy3turnAuthor

Participant

From Adobe Application Manager I wanted to download Photoshop CS6. It says "install" but is actually downloading at first. A couple of nice things would be an estimate of how long it will take rather than the % complete. Another nice thing would be a "pause" button so you can pause and continue the download (common in almost all download managers these days).

So I had the Bridge open. I got the error pop-up that says "Please close Bridge and Photoshop". (Photoshop was not open, but okay). It has the option to cancel or retry. I closed the bridge and hit RETRY.

At this point the install indicator went back to 0 and in about 5 minutes it eeked up to 4%. That's when I realized it would be downloading again.

So this needs to be remedied, but I also would love to have had a "Report a Bug" button on the web site that could take me to a screen where I could have typed this all in. Much nicer, don't you think?

Jeffrey_A_Wright

Legend

Branching this to a seperate discussion. Thank you very much for the feedback.

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