Skip to main content
kn47993633
kn47993633
Participant
February 21, 2018
Answered

The Adobe software you are using is not genuine. ERROR!

  • February 21, 2018
  • 2 replies
  • 2368 views

I purchased my Adobe CS6 at the Apple store a few years back and I've used it without issue up until now. Today I received a pop-up that indicated my software is not genuine. It is. I attempted to contact support and I was directed to the forums.

Why did i receive this error message and how am I supposed to fix it?

Thanks

OS X Version 10.11.6

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Kn47993633 I am sorry that you are facing the error that the serial number is not genuine.  For more details regarding the error see Invalid or revoked serial numbers .  Please do contact our support team directly at Adobe Genuine Software .  If the current computer is not able to establish a chat session then please use an alternate computer, smartphone, or tablet to begin the chat.

2 replies

Rajashree Bhattacharya
Rajashree Bhattacharya
Legend
February 22, 2018

Hi Kn,

Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently!

Warning that software is not genuine http://www.adobe.com/genuine.html

Adobe software is not genuine pop-up AGAIN!

Has anyone had a POP-UP problem? I get a pop-up window that tells me the adobe software I have is not a genuine adobe pr…

Thanks

Rajashree

kn47993633
kn47993633Author
Participant
February 22, 2018

Hi Rajashree

I had already visited that link and read those threads before I asked this question.. and then I attempted to reach out to Adobe support but was redirected to the forums. Thanks anyway!

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    February 22, 2018

    Kn47993633 I am sorry that you are facing the error that the serial number is not genuine.  For more details regarding the error see Invalid or revoked serial numbers .  Please do contact our support team directly at Adobe Genuine Software .  If the current computer is not able to establish a chat session then please use an alternate computer, smartphone, or tablet to begin the chat.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 21, 2018

    I have alerted staff, because we can't help you on the forum.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices