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Participant
July 21, 2022
Question

The affiliate program has not paid remuneration for 5 months.

  • July 21, 2022
  • 1 reply
  • 132 views

Hello, I have not received payments from https://adobe.tradedoubler.com/ since February.

 

I have about $5,000 on my balance, but Adobe's partner won't pay them. Their support is almost non-responsive.

 

For 5 months I have been writing to them, to all possible emails. But they never sent me a payment.

 

ID: 2061549

 

What should I do?

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
July 21, 2022

these are user-to-user forums. further, i would think you should have an adobe contact, otherwise the only support from adobe probably is not going to be helpful.  but here it is:

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam.