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erics19992214
erics19992214
Participant
September 3, 2016
Answered

"The application "Creative Cloud" is not open anymore" Help. (MAC)

  • September 3, 2016
  • 2 replies
  • 11815 views

Hello. I have a problem here. My CC just won't open, already tried some solutions said in other topics, but, nothing happens.

It opens in the top bar, then just closes. And, sometimes show up the message "The application "Creative Cloud" is not open anymore".

Tried opening Application Manager, tried reinstalling it, updated my OS, restarted my computer and nothing. Help?

This topic has been closed for replies.
Correct answer kglad

uninstall everything cc including the cc desktop app, Uninstall the Adobe Creative Cloud desktop application

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs/trials

2 replies

L
lafingputz
Participant
March 22, 2020

There's gotta be a better way to fix this than uninstalling everything and then reinstalling. This happens to me too often to have to take the time to do this. 

edit: oddly enough, at least on MacOS, if I search 'cloud' through spotlight, I can open 'creative cloud desktop app.app' which...does nothing, but when I go back to open 'creative cloud.app' it finally opens. Odd workaround, but it's worked for me twice so far. 

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    March 23, 2020

    Lafingputz, you have responded to a public forum discussion that was last active in 2016.  If you have an individual Creative Cloud membership, then please start a new public forum discussion in the Get Started forum at https://community.adobe.com/t5/get-started/bd-p/get-started?page=1&sort=latest_replies&filter=all.  Please include any specific error messages you receive and the steps you have implemented to resolve the error.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    September 3, 2016

    uninstall everything cc including the cc desktop app, Uninstall the Adobe Creative Cloud desktop application

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

    use the desktop app to install your cc programs/trials

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