The Apps window in my Creative Cloud updater is only showing a spinning blue wheel

Forum|Forum|11 years ago
October 7, 2014
8 replies
686 views

I've just updated my app installer to the latest Creative Cloud one but when I open it up, the Apps window only shows a spinning blue wheel, no apps. The other windows (Assets, Community) seem fine.@

Creative Cloud

This topic has been closed for replies.

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fotografiepolak

Participant

I have the same problem

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Ned Harrison7911282

Participant

I faced the same problem and hours of searching peoples various solutions. Tried everything under the sun over the last 10 hours to get the Creative Cloud Apps to stop spinning it's blue wheel... and FINALLY I have managed to get this to work for me, using the CC Cleaner tool. Hopefully it works for others also:

Solution 2: Run the CC Cleaner tool

Run the CC Cleaner tool to remove the current installation of the Creative Cloud Desktop application. For information on how to download and use the CC Cleaner Tool, see Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
Choose option 3 within the CC Cleaner Tool and then Option 1.
- Mac OS: Rename the /Library/Application Support/Adobe/OOBE to OOBE.old.
- Windows: Rename the following OOBE folders to OOBE.old:
  - \Program Files (x86)\Common Files\Adobe\OOBE
  - \Users\\AppData\Local\Adobe\OOBE
Reinstall the Creative Cloud Desktop application.

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ksnelson101

Participant

The wheel has been spinning for 18 hours. I keep trying and retrying. It just keeps spinning. I thought the problem might be that the site is too busy in the daytime but it's now 3:12am and still no download. The "photoshop is downloading now" and all the other apps I'm trying to get are grayed out. This is an impossible way to run a big monopoly software company. Great for the stockholders but what about those of us who are paying our money and receiving nothing in return except a frustrating spinning wheel?

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amplycreative

Participant

Same problem here, have tried every step from your recommended link but nothing works.

Jeffrey_A_Wright

Legend

Amplycreative then please also try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

mybeardedpigeon

Participant

i still can't quit the creative cloud app. or force quit it either… so step one doesn't work...

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hot_cocoa

Participating Frequently

Crap. I am having the same issue and I see the question is unanswered. Has anyone figured this out?

Jeffrey_A_Wright

Legend

If you are receiving a spinning wheel then please see App doesn’t open | Progress wheel spins continually for information on how to resolve the error. Please also see Spinning wheel when installing Creative Cloud where this topic was just discussed.

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nid

Participant

Me too. I'm running Mavericks 10.9.5, just updated. Tried every trick on every forum to no avail. I have CS6 installed, but need to get CC up and running can't install any apps at all. My OOBE directory never gets populated with anything, tried deleting the folder, uninstalling the CC app, reinstalled, etc. Unchecked PASV FTP on my proxy for my connection, nothing works. Just get blue wheel spinning out on the "Apps" area and I can't quit the app either it's grayed out, have to kill it manually. Home, Assets, and Community all load fine for me...

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Giddy_problem0D4C

Participant

same problem here.

mybeardedpigeon

Participant

same is happening for me too. I am trying to download CC trail for the first time and am just getting the spinning wheel.