The Assets window is stuck on "Checking for update"

Question

Hello, the Assets window on the Creative Cloud stuck on "Checking for update" a few weeks now. and I can't use the CC fonts on the Programs. I signed out, changed password and signed in again, and I still see this problem. can you help me?

thanks a lot

Sheena Kaul · Accepted Answer

Adva,Please try the steps below:Uninstall the Adobe CC desktop app from the machine (Creative Cloud Help | Uninstall the Creative Cloud desktop app)Set the permissions to 'Full Control' on Adobe folders for the all the users in the following locations:[System drive]:\Users\[user name]\AppData\Local\[System drive]:\Program Files (x86)\Common Files\Restart the machine.Install the Adobe CC desktop app (Creative Cloud Help | Creative Cloud for desktop) Regards,Sheena

Sheena Kaul · Answer

Hi Adva,Can you try to uninstall and reinstall and reinstall the Adobe Creative Cloud desktop application?Uninstall the Adobe Creative Cloud desktop application using this tool.Also, confirm me the OS that you are working on. Is it a Windows or MAC?Regards,Sheena

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