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bimalr68153580
Known Participant
December 10, 2018
Question

the creative cloud app disappeared from my computer... Why are we paying you for buggy bullsh_t software? Next month will be 2019, please fix your applications!

  • December 10, 2018
  • 4 replies
  • 3393 views

I think i said enough in my title... From the Premiere BS issues I have had (still unanswered) to now Adobe Creative Cloud uninstalling itself, i wonder why we pay so much for buggy stuff!

    This topic has been closed for replies.

    4 replies

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    bimalr68153580Author
    Known Participant
    December 12, 2018

    The answer from Abambo IS NOT CORRECT! I dont know who marked this as correct but it is not correct in the least and it is bullsh_t.

    For anyone reading this post, please ignore Abambo's reply

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    December 10, 2018

    As said before, software does not disappear like that from your computer.

    What happens when you reinstall?

    What is your OS and version?

    FYI:

    There are standard forum members like yourself. Then there are special forum members recognized by a badge: ACP's or MVP's are forum members and software users, not Adobe employees, that have been recognized for their advanced knowledge of the Adobe software environment. However, some highly knowledgeable users are active here and they do not bear that fancy badge. But they have normally a very high points count. Adobe staff has an Adobe logo with their name and bear the STAFF badge. See here for more information: Meet the Experts .

    ABAMBO | Hard- and Software Engineer | Photographer
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      bimalr68153580Author
      Known Participant
      December 10, 2018

      > As said before, software does not disappear like that from your computer.

      Explain that to adobe then.

      I think i figured out a possibility. I kept getting notifications about updates to install and i ignored them. I wonder if by ignoring it, it auto deleted.

      Also FYI #1: Other people have the same issue. Please read this up. Lots of people are having to reinstall everything again. Waste of life...

      Also FYI #2: > that have been recognized for their advanced knowledge of the Adobe software environment. However, some highly knowledgeable users are active here

      Oh really? So advanced that they are accusing me of pirating software? That level of advanced? Wow!

      Also FYI #3: I am a developer. Maybe you should just throw this on their desk to fix, instead of blaming the customers.

      Also FYI #4: This one is for Adobe is they are even reading this. When i sign in to download this stupid app again, i dont see it in the list... i see a download available for "Creative Cloud (Mobile)" where the hell, and why the hell is the desktop version not there??? I have to do a specific google search for that desktop app so i can find a download page on some obscure page on adobe's website.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      December 10, 2018

      Contact Customer Care   for contacting Adobe.

      As a software engineer I know that software does not de-install like that.

      ABAMBO | Hard- and Software Engineer | Photographer
        Daniel E Lane
        Daniel E Lane
        Inspiring
        December 10, 2018

        No, I'm saying you or someone else actually did it, on accident or not. That, or you maybe were not installing an actual copy of the software? maybe something you downloaded from somewhere other than from Adobe in an attempt to get free software? That seems much more likely to just uninstall than anything else...

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        bimalr68153580Author
        Known Participant
        December 10, 2018

        > maybe something you downloaded from somewhere other than from Adobe in an attempt to get free software?

        What the hell are you talking about? I dont pirate software ive been paying adobe for years now for the subscription! This is outrageous now i am being blamed for pirating software because the software is buggy??? Wow!

        I hope you're not from the adobe team and just a random forum member lol...

          Daniel E Lane
          Daniel E Lane
          Inspiring
          December 10, 2018

          Sounds like you have more computer issues than Adobe has application issues. Software does not just uninstall it's self.

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            bimalr68153580Author
            Known Participant
            December 10, 2018

            So basically what you're saying is my computer is possessed and took hold of the mouse, went to the control panel, clicked on Add and Remove Programs, and selected Creative Cloud and clicked uninstall and even clicked the boxes that followed to confirm and then shut down by itself?

            When Adobe said it is bringing AI and machine learning to its products, i didnt expect it to be so advanced!

            Can you maybe program its AI to re-download the creative cloud app and reinstall it? That would be fine by me!

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