The Creative Cloud App for desktop can't be installed on my Macbook pro

Forum|Forum|12 years ago
January 2, 2014
4 replies
2564 views

I've have bought the Photoshop + Lightroom applications via the creative cloud. I can download the installion file for Crative Cloud app for desktop and I can start the installation process but it is interrupted halfway through with a message saying "The following problem have encountered: Creative Cloud for desktop could not be installed". There are no hints for any solution. I've tried to use Opera instead of Safari but the same thing happens. Is there anyone that knows what the solution for this problem is? Sincerely Lars

Creative Cloud

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Correct answer AMreso

Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )

Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )

Remove Adobe application Manager/Adobe creative cloud .

Restart the computer and redownload Adobe Creative cloud and install it.

G

Gabriella24479801ectk

Participant

asdfghjm,

NightSkyGuy

Inspiring

For those having this problem on Windows boxes, please see here: http://forums.adobe.com/message/5433122

Note that the OOBE folder nonsense is a waste of time on my Windows 7 64bit machine. It always fails to install and must be removed and installed in SAFE mode.

AMresoCorrect answer

Inspiring

Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )

Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )

Remove Adobe application Manager/Adobe creative cloud .

Restart the computer and redownload Adobe Creative cloud and install it.

L

lars5Author

Participant

Thank you! You solved the problem!! /Lars

3 jan 2014 kl. 22:34 skrev AMreso <forums_noreply@adobe.com>:

Re: The Creative Cloud App for desktop can't be installed on my Macbook pro
created by AMreso in Creative Cloud Download & Install - View the full discussion
Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )
Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )
Remove Adobe application Manager/Adobe creative cloud .

Restart the computer and redownload Adobe Creative cloud and install it.
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