The creative cloud installer program is stuck and cannot be closed.

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Hi everyone. The installation program did not close and has been stuck all day (as shown in the picture). Please help me.

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kgladCorrect answer

Community Expert

use your activity monitor to terminate the cc process.

then, if a restart fails, what os version is on your computer?

D

DeanUtian

Community Expert

Here's a page on things to look at for this issue:

https://helpx.adobe.com/au/download-install/kb/creative-cloud-install-stuck-advanced.html

A computer reboot is good as already mentioned. If the issue still happens, I'd suggest running the Adobe Cleaner (https://helpx.adobe.com/au/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and then trying to reinstall the CC desktop app.

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vnTriNguyenAuthor

Participating Frequently

Thank you, I have solved the problem.

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kglad

Community Expert

restart your computer and check if installation completed with no (apparent) problems.

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vnTriNguyenAuthor

Participating Frequently

I can't restart my computer because a message says I need to close the "creative cloud installer" before I can restart. However, I am unable to close it :'(

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kglad

Correct answer

Community Expert

use your activity monitor to terminate the cc process.

then, if a restart fails, what os version is on your computer?

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