The creative cloud installer program is stuck and cannot be closed.

Forum|Forum|2 years ago
February 23, 2023
2 replies
1808 views

Hi everyone. The installation program did not close and has been stuck all day (as shown in the picture). Please help me.

This topic has been closed for replies.

Correct answer kglad

use your activity monitor to terminate the cc process.

then, if a restart fails, what os version is on your computer?

D

DeanUtian

Community Expert

Here's a page on things to look at for this issue:

https://helpx.adobe.com/au/download-install/kb/creative-cloud-install-stuck-advanced.html

A computer reboot is good as already mentioned. If the issue still happens, I'd suggest running the Adobe Cleaner (https://helpx.adobe.com/au/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and then trying to reinstall the CC desktop app.

vnTriNguyenAuthor

Participating Frequently

Thank you, I have solved the problem.

kglad

Community Expert

restart your computer and check if installation completed with no (apparent) problems.

vnTriNguyenAuthor

Participating Frequently

I can't restart my computer because a message says I need to close the "creative cloud installer" before I can restart. However, I am unable to close it :'(

kglad

Correct answer

Community Expert

use your activity monitor to terminate the cc process.

then, if a restart fails, what os version is on your computer?

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