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JAVIER OLIVARES SEBASTIA
JAVIER OLIVARES SEBASTIA
Participating Frequently
November 20, 2019
Answered

The green "check" of The Creative Cloud Files folder on my MacBook has disappeared

  • November 20, 2019
  • 3 replies
  • 2113 views

For a few days, the green "check" of The Creative Cloud Files folder on my MacBook has disappeared
Anyone have any solution for this problem.
I tried an entry from Ashley_Wagstaffe 2015, but it doesn't work for the new Catalina operating system from Apple / Mac OS
Thank you all

This topic has been closed for replies.
Correct answer varlanr

Same for me. The files are syncing but their status displayed in Finder is gone, also the share from the context menu.

iMac 2017 macOS Catalina 10.15.1

3 replies

O
ohmedit
Participating Frequently
January 2, 2020
Creative Cloud 5.0.0.354
Apps 5.0.0.354
CoreSync 4.3.16.14
CCX Process 3.4.0.90
CC Library 3.6.1.5
---> "checker marks // sync issue"
Update in December (between 12th and 20th) CoreSync from 4.3.16.14 to 4.3.20.55
---> checker marks // sync issue solved
Still no official statement by Adobe.
A wish to Adobe Support: please be a bit more mindful in customer caring. (searching & confessing "issues" on "both sides of products"). thank you.
JAVIER OLIVARES SEBASTIA
JAVIER OLIVARES SEBASTIAAuthor
Participating Frequently
November 28, 2019

Hello again
I bring good news from Adobe Creative Cloud
Follow this link provided by Adobe Creative Cloud
https://community.adobe.com/t5/get-started/creative-cloud-disappears/td-p/8285129

varlanr
varlanr
Participant
December 2, 2019

Sorry, not working.

Because the files are syncing, it looks like Creative Cloud can't communicate with Finder, it may be something related to security settings.

S
SL – Workstation 1
Participant
November 20, 2019

Not only for my folders but for all the files the green check has gone. Plus the context menu (right click on files) has gone as well. MacBook Pro (Retina, 15-inch, Early 2013). macOS catalina.

varlanr
varlanrCorrect answer
Participant
November 20, 2019

Same for me. The files are syncing but their status displayed in Finder is gone, also the share from the context menu.

iMac 2017 macOS Catalina 10.15.1

O
ohmedit
Participating Frequently
November 22, 2019

same here. sync is working but no green marks and no context menu.

macOs High Sierra

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