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yankleber
Inspiring
July 5, 2013
Answered

The installation doesn't proceed due to "administrator privileges". What is that?

  • July 5, 2013
  • 1 reply
  • 5325 views

Hey all!

I just got my membership so I tried to download my first application (Photoshop CC). When I clicked the 'Download' button it downloaded not the program I expected for but a small application called "CreativeCloudSet-Up" (seems to be some kind of proprietary download manager), am I right?.

Anyway, when it finished I ran it so a progress bar started to fill in, so I supposed that it was downloading my application (PS CC). When the bar finished fill up, the following message appear:

"The following problems were found: administrator privileges are required to proceed installation."*

(*) The message show up in portuguese as I am in Brazil, so the wording may not be exactly like this.

My initial joy on become an Adobe Creative Cloud member quickly turned into a enormous frustration...

Anyway, I am the only user of the computer (a brand new laptop running OEM Windows 8), so I cannot see in what manner I don't have administrator rights.

Any idea????

Thanks!

    This topic has been closed for replies.
    Correct answer kglad

    right click that creativecloudset-up file and click "run as administrator".

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 5, 2013

    right click that creativecloudset-up file and click "run as administrator".

    yankleber
    yankleberAuthor
    Inspiring
    July 5, 2013

    Thanks KGlad, I think that it would help. It just worked misteriously in my second attempt though, and now the Cloud manager is downloading my apps.

    kglad
    Community Expert
    Community Expert
    July 5, 2013

    great.  i hope all goes smoothly for you from here.