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N
nannamupp
Participant
January 10, 2021
Question

The installation shuts down with Big Sur

  • January 10, 2021
  • 1 reply
  • 187 views

When I updated Mac OS to Big Sur recently I had to remove my Adobe programs to clear enough space for the update. Today I was trying to reinstall Creative Cloud and Photoshop, but the installation shuts down. I manage to download the files and doubleclick them, fill in my computer password, but then the bar runs up to 100% very fast and all the installation window shuts down, without adding the programs to the launchpad.

I've been through the installation process several times and tried to restart my computer without further success. 

Any ideas?

This topic has been closed for replies.

1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 10, 2021

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

You may not have enough hard drive space available.

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