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Participant
October 4, 2014
Question

The Installation stop and says my product is counterfeit but it isn't

  • October 4, 2014
  • 1 reply
  • 160 views

I bought a new iMac and I want to move my licenses from Mabook to iMac.

I bought the Creative Suite 6 DS directly from The Core Group, they are the sole distributors of Mac in South Africa, so I am quite confident that my CD set is not counterfeit.

iMac does not have a DVD drive, so I am running the CD from a share drive from the Macbook

I deactivated the production on the Macbook.

During the installation in the iMac (from the CD in the Macbook) the process stops and complains that the software is counterfeit.  I am using the correct serial number as was published on the original product.

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1 reply

kglad
Community Expert
Community Expert
October 4, 2014

copy the installation files to a desktop directory and install from that directory.