The key is in use Adobe Premiere Elements 2022

Question

Hello, I work in school and I bought Adobe Premiere Elements 2022 for our students from retail shop. It is legal source, because this is big seller which supplies schools. I got product key via email, but when our administrator was trying to register and install Adobe Premiere there showed up message that key is in use. Access to this key had only seller and me, I pass it to administrator when we were installing Premiere on PC. I have contacted with seller to make a complaint, but I got answer to contact directly Adobe in order to deactivate old key and get new one.

I have invoice for this product, everything was legal transaction. I was searching for solution in help desk, but bot didn't find any good answer, neither I.

John T Smith · Answer

It 'sounds' like you bought an electronic version, not a product in a box... is that true?

If yes, it 'seems' like the store sent you a serial number that has already been used

I don't think Adobe will be able to help... but try support

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
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This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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