Skip to main content
S
Sam01
Participant
December 17, 2014
Answered

The new Update with the Patch for Camera Raw is not working. Code U44M1P34

  • December 17, 2014
  • 1 reply
  • 276 views

Hi there,

i have a problem with the new CC Update - including the patch for Camera Raw 8.7.1

Error Code: U44M1P34

Photoshop CC (2014)

After Effects CC (2014)

Brisge CC

The logfile shows 1 fatal error:

FATAL: Payload 'Photoshop Camera Raw 8_8.7_AdobeCameraRaw8.0All 8.0.0.22 with a number following.

I have tried to uninstall an reinstall. Did not work at all, because the same Problem is shown.

I did not install in other folders. All other updates worked - but not this update. The problem seems to bee only caused by the Camera Raw Update.

Are there others with the same Problem? Any ideas?

Thanks in advance and Greetings,

Joerg

This topic has been closed for replies.
Correct answer Sam01

Hi Jeff,

it seems that i have found a dirty, but working solution for my problem on this site: Getting fatal Exit Code 34 when installing an app

To change these 3 folder names and reinstalling of my Programs worked fine without any errors:

Adobe PCD -> Adobe PCDold

backup -> backupold

caps -> capsold

Now the Programs are on the actual status with all updates included and everythings seems to be fine.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
December 18, 2014

Joerg I would recommend reviewing the installation logs for the update to determine why it could not apply.  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors you discover to this discussion.

S
Sam01Author
Participant
December 19, 2014

Hi Jeff, i have searched in the log file again and found this entry below the fatal error: Exit Code: 34 - Payload information not found in Media_db.

Maybe that tells a bit more? Is there anything more that i can do?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices