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victoriya.dotzenko
Participant
May 10, 2020
Question

The problem with the subscription

  • May 10, 2020
  • 2 replies
  • 262 views

Hello, I bought a plan in lightroom for 598 rubles, the duration of the plan is a month, but my subscription was canceled, what is the problem?

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    2 replies

    Just Shoot Me
    Just Shoot Me
    Legend
    May 10, 2020

    First there is No plan for either LR Classic + Photoshop + 20GBs of cloud storage space (the Photography plan) or Lightroom Cloud Centric + 1TB of cloud storage space (The Lightroom Plan) that is only for One Month.

    Both are Yearly subscriptions Paid Monthly (or possibly paid all at once, one time payment).

    Your plan could of been canceled because of a problem with your Payment Method. I don't know I am just a user like you.

     

    This forum system is not a direct link to Adobe support.
    We are just users like you and can't help with account questions.
    You need to contact Adobe directly through the Chat system at the link below.

    https://helpx.adobe.com/contact/support.html

    Select the chat icon at the bottom right of the page to open a chat session.
    Type in AGENT into the chat window to connect directly to a person rather than the AI System.

     

    I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum.

     

    Best of luck to you.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      May 10, 2020

      I have no idea what plans and payment options are available in Russia.  598 Rubles is USD $8.14. 

      In the US, a Photography Plan costs $10/month for 12 months or $120/year.

       

      Please log-in to your account below with your paid ID and password .  Confirm your order is what you think it should be and payment details are accurate.  If required, verify your e-mail address.
      https://account.adobe.com/plans

       

      If you still need help, scroll down to Support on the same page and click on Contact Adobe.

       

      Nancy O'Shea— Product User & Community Expert
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