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Participant
June 11, 2017
Question

the programs get installed and then nothing happens, goes back to uninstalled

  • June 11, 2017
  • 2 replies
  • 194 views

I've tried to install indesign and illustrator but it will not. I download, install and then all of a sudden it goes back to "normal" where I have to press install again and then of course the same thing happens. What shall I do? How can I install?

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2 replies

Kanikas
Legend
June 13, 2017
kglad
Community Expert
Community Expert
June 11, 2017

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials