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Participant
May 25, 2015
Answered

the serial number

  • May 25, 2015
  • 1 reply
  • 381 views

I have purchase Lightroom 5   and installed it on my Imac  but when I want to activate it ,the

serial number  on the DVD box  does not  correspond to the format  requested on the screen.

The number  shown on the box is 91085706  while  the grid to enter the serial number has 6 Fields

Please help

Thanks

R FRANCOIS

    This topic has been closed for replies.
    Correct answer Ned Murphy

    You are not looking at a serial number ( 91085706 )  Serial numbers have 6 sets of 4 numbers.

    Find your serial number quickly

    Whatever you do, do not share your serial number in an public manner.  Anyone can take it and use it.

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    May 25, 2015

    You are not looking at a serial number ( 91085706 )  Serial numbers have 6 sets of 4 numbers.

    Find your serial number quickly

    Whatever you do, do not share your serial number in an public manner.  Anyone can take it and use it.

    Participant
    May 27, 2015

    Thank you for answering but you are telling me is exactly what I told you

    i.e that the code of 8 numbers on the box

    does not correspond to the 6 sets of 4 numbers required so the real

    question is

    What is that code and can I use it to reach the usable Serial number

    ?????

    I purchased lightroom 5 from Amazon.fr; and they have no idea how to help.

    I attache a scan of the back of the DVD Box .

    i looked all over the DVD ,Box and there are no other numbers or code

    Cordially

    Roland

    2015-05-25 18:36 GMT+02:00 kglad <forums_noreply@adobe.com>:

    the serial number

    kglad <https://forums.adobe.com/people/kglad?et=watches.email.outcome>

    marked Ned Murphy

    <https://forums.adobe.com/people/Ned+Murphy?et=watches.email.outcome>'s

    reply on the serial number

    <https://forums.adobe.com/thread/1852979?et=watches.email.outcome> as

    helpful. View the full reply

    <https://forums.adobe.com/message/7576972?et=watches.email.outcome#7576972>

    John T Smith
    Community Expert
    Community Expert
    May 27, 2015

    >numbers on the box

    Adobe does not put numbers ON  a box where anyone in a store could steal the number

    You need to look INSIDE the box, for a serial number or redemption code

    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

    -and https://forums.adobe.com/thread/1572504

    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html