The serial number is withdrawn

Question

When I tried recently to install my CS6 it was not possible "the serial number is withdrawn"

I do not believe that my CS6 serial number should be invalid. I bought it in 2012 registered in immediately on my account and there has not problems after - probably 5 - 6 reinstallation since on different computers. You can see my registration on my account - see the print from Account Products attached.

Also at my conversation yesterday with the help desk I was given an offer, and I was promised to get it on a mail. But it has not arrived. Conversation attached

kglad · Answer

adobe's gotten better at detecting invalid serial numbers so invalid numbers that evaded detection 10 or 20 years ago may now be detected.

in any case, these are user-to-user forums and for the email offer you need to contact adobe support (though you should scan your spam email list, too).

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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