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N
nlvrocks
Participant
July 28, 2019
Question

The update button in Adobe Creative Cloud apps doesn't respond

  • July 28, 2019
  • 1 reply
  • 510 views

Hi,

I've currently installed a few apps in my Adobe CC. Photoshop, Illustrator, Premier Pro need to be updated. However, when I click on the update button for any of these apps, nothing happens; no error messages, no download or wait progress indicator, nothing! It seems like the update button is not responding at all. I am running Mac OS Mojave 10.14.6.

Any ideas what could've caused this?

Thanks,

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 28, 2019

restart your computer and retry.

after doing that do you still see an update option?  if so, does the mouse pointer change to a hand on mouseover of the button?  does it respons to your click?

N
nlvrocksAuthor
Participant
August 2, 2019

Thanks for your reply. The issue seems to be fixed by itself, at least for now. I didn't need to restart the computer. However, when I returned to the computer after a few days (since I was traveling), the apps are updated. So, I am not sure what happened between the first time I reported it, left the computer on sleep and then returned after a few days.

Thanks,

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 3, 2019

you're welcome.

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