Skip to main content
M
meg576
Inspiring
January 7, 2016
Answered

The update PS Elements 13 to 13.1 fails. It download then error message U44M1P7 appears. How to fix?

  • January 7, 2016
  • 5 replies
  • 1340 views

The update PS Elements 13 to 13.1 fails. It download then error message U44M1P7 appears. How to fix?

This topic has been closed for replies.
Correct answer meg576

Thank you for your assistance. The problem was solved by Adobe's online assistance.

5 replies

M
meg576Author
Inspiring
February 14, 2016

@In my case, the fix for the PSE 13 update to 13.1 was a long, trial and error, arduous process.  After a month of forum investigation, a customer care representative contacted me. ALL Adobe software had to be removed from the computer and then the PSE13 was re-installed (a clean installation). This wiped all my catalogs, database tags, etc. and was done without considering if I had backups. After four hours of online and telephone assistance, the upgrade was successfully installed. I have been left with a ton of work to re-install the software and databases that were un-installed. I don't think all the effort to get the upgrade was worth all the time and effort expended. Surely a better and more thoroughly-tested software design for the update could have made life simpler for everyone involved.

    Del Z
    Del Z
    Participating Frequently
    February 16, 2016

    Thanks for letting us know the outcome, Meg576. I am truly sorry it was such a difficult experience. Although I have shared this discussion thread with the powers-that-be within my own team at Adobe, you may wish to submit a Feature Request/Bug Report Form to share your suggestions with the product developers.

    Regards,

    Del

      M
      meg576AuthorCorrect answer
      Inspiring
      February 16, 2016

      Thank you for your assistance. The problem was solved by Adobe's online assistance.

      M
      meg576Author
      Inspiring
      January 26, 2016
      Please download the attached file to view this post
      M
      meg576Author
      Inspiring
      January 26, 2016
      Please download the attached file to view this post
      M
      meg576Author
      Inspiring
      January 25, 2016

      After trying all the solutions, I am still experiencing the problem. I am running Windows 10 and still getting Error U44M1P7.

      Del Z
      Del Z
      Participating Frequently
      January 26, 2016

      HI Meg576,

      Can you please share copy and paste the log summary you generated in Solution 4 (Troubleshoot Adobe Creative Suite install issues with log files‌)? This may help us pinpoint the cause of the U44M1P7 error.

      Regards,

      Del

      M
      meg576Author
      Inspiring
      January 26, 2016
      Please download the attached file to view this post
      Del Z
      Del Z
      Participating Frequently
      January 13, 2016

      Hi Meg576,

      Please follow the troubleshooting steps in this document: "Installation failed" error U44M1P7 with Adobe Creative Cloud or Adobe Creative Suite 6 updates. If, after trying all the solutions, you are still experiencing issues, don't hesitate to post a reply to this discussion.

      Best,

      Del

      M
      meg576Author
      Inspiring
      February 3, 2016

      Hi Del,

      I have posted the error log as you requested. Do you have any idea why the update to PSE 13.1 is failing?  I have tried all the above suggestions. It is very annoying to be reminded every time I use the program to update it. But the update fails and the viscous cycle repeats..Please help.

      Del Z
      Del Z
      Participating Frequently
      February 4, 2016

      Hi Meg576,

      I am going to forward this discussion to a colleague for technical troubleshooting. In the meantime, I apologize for the frustration. Hopefully, we can get the issue addressed shortly.

      Best,

      Del

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices