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James Gifford—NitroPress
Legend
January 27, 2018
Question

"There are issues with your payment"?

  • January 27, 2018
  • 1 reply
  • 451 views

I am being pestered nonstop, via email and CC popups, that there are some horrible, awful "issues with my payment method." I checked, and see no problems except updating to a more useful billing address (the current one was valid, just not optimum).

I checked my provider and the card has plenty of credit headroom and shows multiple $1.00 authorization from Adobe, all approved.

The payment on January 21 (well into the middle of this nonsense) was made.

I went to customer service and chose the chat option over the greater evil phone contact... and spent an incredibly frustrating hour waiting for a rep, then making exchanges at five minute intervals (all macro-driven boilerplate)... then getting disconnected because I waited eight whole minutes without responding.

Can anyone put this in context for me? Is it a bot that hasn't figured out there is no problem, or that the trivial billing-address issue has been fixed? Or am I going to have to spend half a day connecting to a CSR in India to make Adobe notice that... hopefully before my apps are suspended, leaving me dead in the water?

This is the best Adobe can do for subscriber (and 20-year owner/user) relations? Not even an actual, like, notice of what they think is wrong?

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1 reply

kglad
Community Expert
Community Expert
January 28, 2018

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

James Gifford—NitroPress
Legend
January 28, 2018

So another hour of long waits with a CSR overseas, working through the boilerplate exchanges, is my only option? *sigh*