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footprint DESIGN & PRINT
Inspiring
August 21, 2019
Question

There is an issue with your payment details...

  • August 21, 2019
  • 2 replies
  • 911 views

So I'm just posting this to see if this is affecting anyone else.

|My CC subscription has just renewed, nothing has changed, all payments still being made from the same account.

I logged in to my adobe account to download my monthly invoice so I could file it in my accounts, at the top of the browser window was this big red message banner telling me there was an issue with my payment details. I checked my payment details and they are all still current.

I opened a chat and ended up dealing with a person, who checked my account and told me everything looked fine at Adobes end but that they would reset my account anyway, so I thought I would check again today to see if the message had gone away. Still there.

Does anyone else have this showing up?

This topic has been closed for replies.

2 replies

brianpex
Participating Frequently
February 6, 2020

I have this same annoying issue. It is saying I need to renew my Adobe Stock payments (which I never used) and also when I open Photoshop itself, I get a message. They have a very sloppy payment system.

Community Expert
August 21, 2019

This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems. Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
footprint DESIGN & PRINT
Inspiring
August 21, 2019

@Axel Matt

Yes, I know this is a public forum.

In my post I stated that I have spoken to Adobe Support and they say everything is fine but the error is still showing up, I was asking if anyone else has noticed it on their account is all.