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sterlingscott
sterlingscott
Participant
November 26, 2018
Answered

"There is an issue with your payment details."

  • November 26, 2018
  • 4 replies
  • 16113 views

Hello, I recently got a new card and tried to update my billing information. After adding the new card and seeing the $1.00 test transactions come through from Adobe, I am getting the following message still: "There is an issue with your payment details.."

I have tried it multiple times and multiple test charges have come through (nine $1 charges). I really need access to my Adobe account as I have prjects that are being delayed. Specifically I am having issues accessing . Adobe Stock and can't even view the page. The message reads: "Page not found. Sorry, that page doesn't exist . Try your search again"

I have tried all of this on multiple browsers and have tried logging in and logging out. Nothing is working!

Correct answer John T Smith

Nobody here can see your account information
What do you see at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

4 replies

T
tephanie37785906yvfg
Participant
June 2, 2024
There is an issue with your payment details. Please update your payment information but my money in the bank has decreased US$84.48 can some one help I really need the money

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 2, 2024

@tephanie37785906yvfg 

 

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

K
kaylakh10
Participant
July 8, 2022

I'm having the same problem. The only difference is that my monthly payment went through but still asks me to update my payment method ("There is an issue with your payment details. Please update your payment information"). It's strange because it will tell me that the $1 test charge went through and go right back to that same screen with the update payment method message. It's frustrating that we have such a limited way to get help from Adobe.

    J
    jimmywalsh85
    Participant
    February 9, 2020

    I'm having the same problem. I tried to get support throught the live chat. It took over an hour waiting in a queue for the support technician. Now I can't do my work.  

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      February 9, 2020

      Online chat always comes up immediately for me.  Important!  Use a good browser like Chrome or Firefox that supports cookies and does not have script blockers.

       

      1. Log-in to your account with your paid ID and password to verify your plan is active and payment details are current and accurate.
        https://account.adobe.com/plans
      2. If you still need help, scroll down to Contact Adobe on the same page.
      3. In the chat box, type AGENT followed by Enter/Return key.
      4. If a human doesn't join the session within a couple of minutes, try again with a different device/browser.

       

      Nancy O'Shea— Product User & Community Expert
      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      November 26, 2018

      Nobody here can see your account information
      What do you see at https://account.adobe.com/
      This space is provided by Adobe, but this is not Adobe support
      This is a public forum, you need the link to Adobe support, not other users
      Help Center https://helpx.adobe.com/support.html is a good place to start
      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that wait times are sometimes long before an agent responds
      .
      You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      You MUST also allow 'cookies' in your web browser for the link to work
      This will NOT work if you are using a VPN
      .
      This link will go directly to the chat option
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent in the lower right, without the quote " " marks
      or
      X (aka Twitter) tweet @AdobeCare
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

      winvmin
      winvmin
      Participant
      May 22, 2019

      I have same issue but can't get help! where can I get real help with billing?

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