"There’s a billing issue with your payment", no chat available

Question

The chat system is closed at 7 am Sunday, although it says they are open 4:30 am Sunday - 5:30 pm Friday.

HELP!!

I selected Illustrator, then went to "Pay now".... The amount is zero because our institute has an institute-wide license so individuals do not have to pay.

In this interaction with Adobe I had never, so far, been asked to enter Visa card information. I suspect this may be the problem, despite the $zero bill.

Does anyone know of a tel number to contact a human?

Peter R

John T Smith · Answer

>institute-wide license

In that case you do not buy yourself, you contact the person in your organization who controls the account and have them give you the link to download the special version

To contact support

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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