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ahmadf44949730
Participant
November 22, 2018
Answered

There was a problem processing your order

  • November 22, 2018
  • 5 replies
  • 2802 views

this message is displayed when I try to confirm my order (There was a problem processing your order, please contact our Customer Service team for assistance)

can anyone help me with this issue?

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Correct answer Abambo

ahmadf44949730  wrote

this message is displayed when I try to confirm my order (There was a problem processing your order, please contact our Customer Service team for assistance)

Ok, the message says "please contact our Customer Service team for assistance", so I suppose that is what you should do: Contact Customer Care

5 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
November 22, 2018

ahmadf44949730  wrote

this message is displayed when I try to confirm my order (There was a problem processing your order, please contact our Customer Service team for assistance)

Ok, the message says "please contact our Customer Service team for assistance", so I suppose that is what you should do: Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer
ahmadf44949730
Participant
November 22, 2018

oh really!!!

do you think I didn't try. I tried 3 times but the seem to not understand what they are doing

Abambo
Community Expert
Community Expert
November 22, 2018

Do you have case numbers? I will ask someone at Adobe to look into this and they will need the case numbers to check what has been going on.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
November 22, 2018

I have the same issue