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jdlouha
Participant
November 3, 2017
Answered

There was an error loading your downloads

  • November 3, 2017
  • 4 replies
  • 1831 views

Got the  message" There was an error loading your downloads "when following the link supposedly leading to the downloads of the purchased products (LR 6 stand alone and Photoshop Elements 2018). The overview of purchased products contains the products and the serial numbers, but the links to downloads continue giving the error message above even after 3 days following the purchase. Where can I find the downloads?

Thank you

    This topic has been closed for replies.
    Correct answer Bani Verma

    Hi Jdlouha,

    Sorry that you are having trouble downloading and installing your Lightroom 6 and Photoshop Elements 2018 license on your machine as it fails with an error message "there was an error loading your download".

    Kindly let us know if you also see any error codes along with this error message? If yes, then please share them with us.

    Meanwhile you may try downloading and installing your products using the below links, before downloading please turn off any anti-virus and internet security program installed on your machine along with browser security ad-on's:

    Download Photoshop Lightroom .

    Download Photoshop Elements | 2018, 15, 14, 13, 12, 11, 10.

    Awaiting your response.

    4 replies

    bonniem83894392
    bonniem83894392
    Known Participant
    November 21, 2017

    I am using a personal purchase for for PSE 13 on a computer owned by my organization. I have administrative rights. I do not have a membership. I have full access to our network. I have been to that link already

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    November 21, 2017

    Locking this discussion to reduce confusion.  Bonnie please see my response at Re: FRUSTRATED BEYOND BELIEF

    bonniem83894392
    bonniem83894392
    Known Participant
    November 7, 2017

    Good luck. i've been on a 2 week nightmare with Adobe. HORRIBLE tech support. No one knows what they are doing. Their only suggestions was to uninstall all of my Adobe products to install PSE. RIDICULOUS

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    November 7, 2017

    Bonniem83894392 I am sorry you are unable to utilize Photoshop Elements.  Do you have a case number from your interaction with our support team that I can reference?

    bonniem83894392
    bonniem83894392
    Known Participant
    November 10, 2017

    0189419363.

    Bonnie

    Teacher by day. Jedi by night.

    D
    dosers
    Participant
    November 7, 2017

    I have exactly the same problem. Any of my products (previous Adobe Acrobat Pro, Elements) all come up with "

    There was an error loading your downloads"

    now.

    D

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    November 7, 2017

    D have you tried using an alternate web browser on the links provided by Bani in message #1?

    Bani Verma
    Bani VermaCorrect answer
    Legend
    November 3, 2017

    Hi Jdlouha,

    Sorry that you are having trouble downloading and installing your Lightroom 6 and Photoshop Elements 2018 license on your machine as it fails with an error message "there was an error loading your download".

    Kindly let us know if you also see any error codes along with this error message? If yes, then please share them with us.

    Meanwhile you may try downloading and installing your products using the below links, before downloading please turn off any anti-virus and internet security program installed on your machine along with browser security ad-on's:

    Download Photoshop Lightroom .

    Download Photoshop Elements | 2018, 15, 14, 13, 12, 11, 10.

    Awaiting your response.

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