There were no highlighted errors just a message that my access was being denied.

Question

I am a brand new user.  Just set up an account when got message that ny access is being denied.  There is no topic about how to correct this.  What do I do?

Dj_Creative_enthusiast · Answer

Thank you for posting your query here.

If you could share more information regarding what type of Subscription that you have purchased or have been assigned could be of more help.

For now, if you are getting the message in Creative Cloud App, please make sure that you are Signed in as a Local Administrator (for Windows) in your computer where you are trying to use Creative Cloud products.

Also, since this is a public forum, not the link to Adobe support.

Please click the link below to contact Adobe staff to help : https://helpx.adobe.com/contact.html

Be sure to remain signed in with your Adobe ID before accessing the link below.

Thank you.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded