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A
Anonymous
November 28, 2019
Answered

They outsource their customer service to India. Communication was difficult and ineffective.

  • November 28, 2019
  • 3 replies
  • 2937 views

They outsource their customer service to India -communication was difficult. I don't have any big problems with wealthy companies outsourcing their jobs to people overseas to pay pennies on the dollar of what they would pay in the United States. My problem with this is that I could not understand the gentleman who helped me. Look I can be thick at times but asking for a simple request from the guy became a big hassle. I didn't accomplish the simple task I set out to do because he was trying to hook me back into my current plan which I simply wanted to cancel. He wasn't unfriendly, rude or abrasive just pushy and very anxious. Yes I had a hard time understanding him. Yes Adobe outsourcing is a lot cheaper but it does create it own problems.

    3 replies

    ja_mon
    ja_mon
    Known Participant
    February 12, 2020

    Hi - I started a forum post for this very problem:

     

    https://community.adobe.com/t5/the-lounge/stand-up-to-adobe-their-poor-support-and-their-lack-of-caring/td-p/10731765?page=1

     

    I've experienced your exact same issue and, unfortunately, you can't call the head office any longer. Tehy put you through to customer service, who can't help or you're shuffled off to support, where the downward spiral continues.

    My last case was closed with no resolution. The explanation was that they hadn't heard from me for 14 days, despite me having sent emails to them in reply to theirs.

     

    Please post in my thread and I'll include a link to this one and I'll ask some of our admins to please get some Senior Adobe people involved.

    If you'd like an alternative to Adobe products, you can try Affinity products. Far less expensive, but there are trade-offs. Support is far better though. I'm talking with our org to get us all to switch until Adobe can handle users requests in a proper and sustainable manner.

      A
      Anonymous
      December 6, 2019

      It really is a hassle sometimes and I hope they filter their hires more next time. Most of the time I speak to Filipinos and Indians but I can still understand what we're talking about so I guess that's good for me.

      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      November 29, 2019

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