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dawnw0
Participating Frequently
Oct 7, 2015 5:47 PM UTC
Answered

This installation is no longer functional.

My creative cloud app stopped working.  I tried to update it and got "this installation is not functional".  I followed every suggestion and removed, cleaned, deleted folders, uninstalled Windows 10 updates, and still "this installation is no longer functional".  What next?

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    Govardhan.V
    Govardhan.VCorrect answer
    Participating Frequently
    Oct 10, 2015 3:32 AM UTC

    If you havent tried below steps , try it once.

    Follow below steps :

    Uninstall Adobe Creative Cloud .

    Creative Cloud Help | Uninstall the Creative Cloud desktop app

    Disable Firewall Temporarily.

    Step 1 :

    Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

    Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

    Step 2:

    Navigate to C:\Program Files (x86)\Adobe.

    Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

    Unable to delete??? rename it to Adobe Creative Cloud-old.

    Step 3 :

    Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

    Type in below command and hit 'Enter' key.

    appdata

    Then navigate to Local>Adobe.

    Open Adobe folder and delete folders named AAMUpdater and OOBE.

    Step 4 :

    Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

    Then download and install Adobe Creative Cloud application and check.

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

    Also make sure , Automatic Proxy settings detect is ON>

    View reply

    28 replies

    iamDavid
    iamDavid
    Participant
    Feb 27, 2017 1:12 AM UTC

    Thank You! Had the same Download Error, repeated these steps 3 times, I guess third time a charm, then it finally started working. It would be nice to know exactly what went wrong. I have had to reinstall the CC Desktop a few times in the past because it disappeared but this time was totally different. Thanks again and have a great day!

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    jbartlow
    Participant
    Jan 16, 2017 11:26 PM UTC

    After 2 hours of Adobe support being 100% clueless / useless, I finally fixed this issue myself.  I tried everything in this Thread, and none of it worked for my windows 7 64bit os.  What did work for me was using the Adobe creative cloud cleaner tool and choosing option 12, "Fix Host File".  After letting it run, my Creative cloud could finally download new programs and updates as well as uninstall programs.    Hope my solution works for you!​

    Once again I must stress this: ADOBE'S SUPPORT IS 100% USELESS.  THEY HAVE NO IDEA WHAT THEY ARE DOING, AND IT COULDN'T BE MORE OBVIOUS.

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    jrivera07
    Participant
    Dec 27, 2016 12:05 AM UTC

    it appears to be working now. Thanks!

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    miesv47209680
    miesv47209680
    Participant
    Nov 20, 2016 12:23 PM UTC

    Yes, works, thanx

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    bobbiflow
    Participant
    Nov 8, 2016 12:02 PM UTC

    Do you have a OSX version?

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    kparrcreative
    kparrcreative
    Participating Frequently
    Nov 8, 2016 2:14 PM UTC

    Sorry, I have Windows 10.

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    Gyuston1
    Participant
    May 12, 2016 8:12 PM UTC

    THANK YOU SOOOO MUCH!!!!!!!!!!!! Been looking for a solution for the past 5 hours!!!!

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    Kanikas
    Kanikas
    Legend
    Oct 7, 2015 5:53 PM UTC

    Hi,

    Please refer :-

    Re: Creative Cloud "Download Error" message

    Creative Cloud Help | Download Error in Apps tab of Creative Cloud Desktop Application

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    dawnw0Author
    Participating Frequently
    Oct 8, 2015 12:54 AM UTC

    Been there.  Done that.

    So, here is what I did this last time. 

    Uninstalled all of Creative Cloud, including Bridge, Lightroom, Photoshop from Control Panel.  Same error.

    Went into task manager and stopped everything Adobe.  Same error.

    Went into users/app data and deleted both the AAMupdater and OOBE folders.  Same error.

    Used Adobe cleaner tool, option 3.  Same error.

    Used Revo Uninstaller and ran the uninstall and did the advanced cleanup to get rid of registry entries and all files and folders.

    Cold start reboot.  Same error.

    What am I missing.

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    dawnw0Author
    Participating Frequently
    Oct 9, 2015 7:24 PM UTC

    Well, I completely wiped Adobe from my Win10 desktop.  Checked and ensured the AAMupdater and OOBE folders no longer existed and no Adobe processes were shown in Task Manager.  Still the exact same error - this installation is no longer functional.

    C'mon - short of fdisk the system drive and a clean install of Win10, anyone have any ideas?

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