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인
인서73_2
Participant
April 30, 2020
Question

This is an illustration question. please Help

  • April 30, 2020
  • 2 replies
  • 672 views

I paid for the illustration, but it starts with a free trial. Is the illustration I paid for a trial version? Should I pay again in 7 days ?? I don't know what to do with my first payment, please help

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2 replies

T
Test Screen Name
Legend
April 30, 2020

Do NOT pay again. Must solve the problem where Illustrator can’t see your subscription. 

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    April 30, 2020

    Please take a look here: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    If this doesn't help you have to contact Adobe staff to help (click below).

    Because this is a public forum and not the Adobe support. We can't help with payment/account problems.

     

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

     

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact.html

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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